FREQUENTLY ASKED QUESTIONS

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A matte finish will be flat and not shiny, and a glossy finish will be shiny.

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Standard products will be made within 4-5 weeks! We’ll message you with a delivery estimate after your purchase and keep you up-to-speed throughout the building process. Special orders for larger tables or custom displays and fixtures may take extra time to build.

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$100 nationwide standard shipping on all items! White glove upgrade available for an additional $100. This includes set up and packaging removal on delivery.

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If you would like to cancel your order and you just placed your order within the first two days, you can contact us by email (Info@GeorgiaArtisan.com) or phone 478-227-3892 to cancel your order. After that two day period we may have started on your order but if we haven't we'll refund you as well. Because every order is made to order and our shipping is only set up to get to you and not back to us, we do not guarantee returns of any kind. You may request a refund and we can give you an individual restocking fee but we reserve the right to not accept the return.

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There are many reasons that we utilize reclaimed wood in our projects. The first is the look of it. The decades spent being weathered, lived on, moved and beaten have created a unique look to each board we use. This creates character in our pieces that cannot be duplicated, and gives each piece its own story. Another reason we use reclaimed wood is the benefit it provides to our community. Unfortunately, there are a number of abandoned or forgotten buildings in Macon, Georgia. We work in conjunction with city authorities and local businesses to deconstruct these buildings, creating new useful spaces for our community.

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We have you, our customer, at the forefront of our mind when we decide how we should ship or deliver an order. This can vary based on location, order size, and time frame. If we decide to ship your order, we will use Fedex or Fedex Freight to fulfill the shipment. For orders that have selected our white glove delivery option, we will work in conjunction with local delivery companies to ensure your order is delivered, assembled, and any packing material is removed. We try our best to personally deliver as many orders as possible, we make regular delivery trips up the Eastern coast, through the Midwestern states, and sometimes all the way to the West coast. We feel that meeting our customers face to face is a great practice, and we can ensure safe delivery of the order, proper assembly, and guarantee the order is perfect for you.

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We would love to make our furniture accessible to all budgets, but due to several factors, it is necessary for us to have a higher price than other commercially available furniture. The process we go through to get the materials for the furniture is incredibly labor intensive, we literally tear down houses to get the wood, we do not buy it. Then we must clean the wood, de-nail it, and cut it into manageable sizes so that we may use it for projects. While most furniture makers buy their materials from suppliers, we are our own suppliers, so we have an extra step in our production process that we have to provide labor for.

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Yes we do! We have a warranty that protects your furniture from damage during shipping or any defects from the building process. If you would like to receive a copy of our warranty, please email us at : info@georgiaartisan.com

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Unfortunately shipping such large items can be difficult and sometimes accidents do happen. We will gladly replace or repair any item that was damaged in shipping for you. If we are able, we will come to your home and repair it there, or exchange it for a duplicate order. Sometimes due to time or geography we will not be able to do this. We will work personally with you to ensure that your problem is solved and you are happy.

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We do not recommend having your table in direct sunlight, or exposed directly to the weather all the time. If you wish to use our tables outside, we recommend having them underneath a cover, such as a porch or gazebo, and to have them covered with a fabric cover when not in use. If you intend to use your table outdoors, please let us know, we can work with you to take extra steps to keep the piece looking beautiful all year.

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We love custom orders! It lets us really flex our creativity and solve interesting new problems. We have made many custom orders and are willing to make many more. If you do have a custom request, please contact us at: info@georgiaartisan or (478)-227-3892